Typical ILL Workflow

This diagram shows how the transactions move through the system. At any one time, a transaction is in one of many states, like PENDING, SHIPPED, RETURNED, etc. Sometimes the system automatically acts on the transaction and sometimes it requires staff to act on it, in order to move it along.

As you know, the whole process of interlibrary loan uses staff time, supplies, the library's automation system, the SILO Interlibrary Loan system, and a delivery system. This diagram only shows what happens inside the SILO Interlibrary loan system during a typical transaction.

Let's review the definition of transaction:
ILL-TRANSACTION    A single, complete instance of the whole ILL cycle, including all of the actions and messages involved from the initial ILL-Request until the cycle is concluded, as with the return of the requested material to the lender, and the lender has checked the item back in.

More than in old SILO ILL system, tracking, activity and reporting on a transaction take place inside the new SILO ILL System. This enables library staff to tell at a glance the state and progress on any interlibrary loan transaction.  
The recalls, conditionals, renewals and over dues are now all handled by the new system.