ByWater Solutions Head of Systems

Department: Systems

Reports to: The Chief Operating Officer

Job Overview:
ByWater Solutions is the global leader in open-source library automation integration and support. Our organization provides highly customized library technology solutions tailored to the needs of each library. We are seeking a motivated systems administrator to help us transform our infrastructure and lead our team.

The Head of Systems oversees four systems administrators and ensures the smooth operation of the company’s systems infrastructure. We primarily use Linux (Debian/Ubuntu) systems and host with Google Cloud and Rackspace. The Systems team also manages the network and helps specify and scope changes to our infrastructure.

Key Responsibilities of the Systems Team:

• Ensure Operating Systems are kept updated, including testing and executing upgrades
• Regularly deploy application upgrades.
• Create and maintain automation using tools such as but not limited to Ansible and Terraform (or adjacent technologies)
• Ensure backups are performed successfully, test backups for integrity
• Work with the security team to remediate necessary compliance changes
• Maintain internal toolsets including but not limited to; monitoring systems, the ticket system, and low code automation tool sets (n8n)
• Improve backend processes to support ticket completion efficiency
• Perform log analysis and provide developers with telemetry and troubleshooting data for helping to improve our products
• Work with third-party providers during any outages
• Participate as a member of the on-call rotation (occasional weekends)
• Assist colleagues with trickier troubleshooting tasks
• Participate in documentation efforts
• ~5% Travel required
• Other duties as assigned

Required Qualifications:

• A bachelor’s degree or higher in Computer Science or related field
• At least 2 years of experience managing a team of systems administrators
• Demonstrable experience using Linux operating systems (Debian/Ubuntu preferred)
• Demonstrable experience using Ansible
• Ability to read and/or write code in at least one of the following languages:
  • Perl, Python, PHP, Java
• Proficiency with Bash and SQL/Maria databases
• Experience administrating Kubernetes or other containerized environments
• Ability to handle assigned tasks independently and also collaboratively across departments
• Demonstrated problem-solving proficiency
• Excellent communication, and interpersonal skills

Preferred Qualifications:

• Experience with any of the following technologies:
  • Google, AWS, and Digital Ocean public clouds
  • VMWare
  • IP Networking and firewall configuration
  • Apache/MariaDB/HAProxy
  • Cloudflare
  • Gitops
  • Infrastructure as Code
• Demonstrable knowledge of Elasticsearch/Solr
• Experience participating in Open Source communities and projects
• Familiarity with Git and creating and maintaining CI/CD pipelines
• Demonstrated knowledge of lending library operations.
• Experience with BWS-supported products (Aspen, Koha, Libki, Metabase, et al.)

This full-time, telecommuting (permanent) position requires working from home with approximately 5% travel.

ByWater offers performance bonuses, 401k, medical, great pay, on-the-job skills training, and the chance to work with talented team members.

ByWater Solutions, LLC is an equal opportunity employer and will provide equal employment opportunity to employees and applicants for employment and will not discriminate against employees or applicants based on race, ethnicity, religion, color, sex, pregnancy, national origin, age, military veteran status, ancestry, sexual orientation, gender identity or expression, marital status, family structure, genetic information, or mental or physical disability (and medical condition). ByWater Solutions participates in E-Verify, and runs a background check prior to the start of employment.

Starting Salary: $ 80,000

To Apply: Send your resume and cover letter to HR@bywatersolutions.com