Waukee, IA Public Services Assistant 2 (Part-time)

The Public Services Assistant 2 position at the Waukee Public Library provides a welcoming environment and
gets to assist patrons of all ages find and use library materials, programs, and resources. We’re looking for
candidates with excellent customer service skills, attention to detail, and comfortable with using and learning
new technologies.

ESSENTIAL FUNCTIONS:

-Proactively seeks to assist patrons with locating library materials, using the library catalog, and library
technology. Proficiently handles all circulation functions including log-in, check-in, check-out, placing holds
and trace functions, collecting fines, using the patron database, patron registration and issuing library cards.
-Assists with maintaining library displays.
-Handles phone customer service transactions while demonstrating the utmost professionalism in all patron
communications.
-Performs building shift change procedures and assists with maintaining welcoming and attractive public
areas.
-Performs curbside pickup procedures.
-Proficiently handles and resolves patron issues relating to meeting room set up and technology issues.
-Serves as person in charge (PIC) in absence of FT staff.

Rate of Pay: $18.09/hour

Available Hours: 20-29 hours per week; consistent weekly schedule including day, evening, and regular
Saturday and Sunday rotations

Work Schedule 1:
Mondays: 11:30am-8:00pm
Wednesdays: 8:30am-5:00pm
Rotating Saturdays 8:30am-4:00pm and Sundays 11:30am-4:00pm

OR

Work Schedule 2:
Tuesdays: 8:30am-5:00pm
Thursdays: 9:30am-6:00pm
Fridays: 9:00am-5:30pm
Rotating Saturdays 8:30am-4:00pm and Sundays 11:30am-4:00pm

Employment Status: FLSA non-exempt (hourly)

Closing Date: Open until filled, interviews start December 3rd .

Apply Online: https://www.governmentjobs.com/careers/waukee

Library Website: http://www.waukeepubliclibrary.org