The University of Iowa Libraries is seeking to hire a Branch Library Public Services Associate for a full-time, 1 year specified term position. Located in the department of Unified Access Services, the position supports branch library operations, providing both coverage and operational support for service desk functions across six branch locations of the Art Library, Hardin Library for the Health Sciences, Lichtenberger Engineering Library, Marvin A. Pomerantz Business Library, Rita Benton Music Library, Sciences Library as well as the Main Library. The position provides in person, phone, email or chat customer service to library users who need directional, basic reference, circulation, or technology assistance, including referrals to an appropriate expert on campus or within the libraries. The position supports branch special projects as assigned and oversees student workers during service desk coverage times.
This position will be filled as a 1 year Specified Term position.
This position will require evening and/or weekend shifts and may require adjusting shifts due to coverage needs. This position is 100% on campus, not eligible for hybrid or remote work.
Specific Responsibilities:
· Support seven libraries’ day-to-day operations
· The position is 100% on campus and requires evening and weekend hours
· Provide reliable coverage for closing shifts as backup coverage during staff absences, illnesses, or leave; provide backup coverage to reduce operational disruptions when branch student workers are unavailable.
· While providing coverage at the various service desks, monitor and guide the work of student employees.
· Provide circulation and reference services answering the questions of library users and assisting library staff as needed.
· When not providing back up coverage for service desks, assist with special projects that benefit both branch libraries and the broader library system. This may include usage statistics compilation, accessibility remediation for digital content, course reserves support, and outreach activities support.
· Ability to operate and coach users when operating printers, scanners, self-check kiosk(s), laptops and other technology and equipment.
Required Qualifications
• Bachelor’s degree and/or equivalent education and experience.
• Demonstrated customer service experience in public facing roles.
• Demonstrated ability to work flexibly in a rapidly changing environment.
• Demonstrated ability to work productively and sensitively with library and university colleagues, faculty, students, researchers, and community members.
• Demonstrated ability to work in a team environment where consultation, flexibility, collaboration, and cooperation are essential.
• Demonstrated interest in professional development that will enhance the candidate’s value to the Libraries, the University, the profession, or the scholarly community.
• Ability to move up to 25 pounds occasionally.
Desired Qualifications
• At least one year of experience working in academic, special, or public libraries, with a focus on public services.
• Demonstrated ability to work on all aspects of circulation services including familiarity with the circulation programs such as Alma.
• At least one year of supervisory experience.
Application details:
See link for job ad and to apply: https://phxc3c.rfer.us/UIOWAA9ZYBn
Applications are only accepted through the Jobs@UIOWA website.
In order to be eligible for interview, applicants must upload the following and mark them as “relevant files” when you upload the documents:
1. Cover letter that clearly addresses how you meet the required qualifications and any desired qualifications of this position. To ensure strongest consideration, applicants are encouraged to review all qualifications and state directly how they meet each of them.
2. Current resume
Please see job ad on Jobs@uiowa for full application process and information.