The Urbandale Public Library is seeking a detail-oriented, customer-focused individual to join its Technical Services Department as a Youth Collection Library Assistant. This position combines behind-the-scenes collection management with direct public service, helping ensure children’s and teen materials are accessible, well-maintained, and responsive to the needs and interests of the community.
Under the general direction of the Library Manager, the Library Assistant performs a variety of technical and public service duties, including acquiring, processing, organizing, and maintaining library materials; tracking purchases and collection expenditures; maintaining accurate inventory and item records; and assisting patrons at the public service desk. The position also supports children’s programming and special events.
The ideal candidate is organized, adaptable, comfortable using technology, and committed to providing welcoming and responsive service to individuals of all ages, abilities, and backgrounds.
Youth Collection Responsibilities
Assists with selecting materials for the children’s and teen collections and tracks monthly spending to support collection development within established budgets.
Evaluates, maintains, and develops children’s and teen collections to reflect the changing needs and interests of the community.
Provides customer service at the children’s public services desk, assisting patrons with questions, library resources, and services.
Collaborates with children’s programming staff to support programs, special events, and other activities for young patrons.
Typical Qualifications
High school diploma or equivalent.
At least one (1) year of customer service or administrative experience; library experience preferred.
Skills and Competencies
Handles confidential information with discretion and sensitivity.
Demonstrates initiative, organization, and the ability to prioritize tasks and work efficiently.
Communicates effectively, both orally and in writing, and demonstrates strong interpersonal and listening skills.
Exercises tact, diplomacy, and professionalism when interacting with the public, coworkers, and other stakeholders.
Demonstrates proficiency in using computers and the ability to troubleshoot common technical issues.
Works effectively both independently and as part of a team.
Maintains focus and productivity in a varied work environment.
Exercises sound judgment and makes appropriate decisions within established policies and procedures.
Demonstrates attention to detail and the ability to maintain accurate records and inventory.
Demonstrates reliability and the ability to perform essential job duties at the designated work location and during scheduled work hours.