SUMMARY:
This is a half-time position of 20 hours per week. Under the direction of a supervisor, checks out and receives materials and collects fines and fees at the public service desk. Demonstrates proficiency in using a variety of library technology and operating systems, provides excellent service, and does related work as required. This position requires regular day, evening, and weekend hours.
Essential Job Functions
• Checks out and receives materials and collects fines and fees at the public service desk
• Provides exemplary service to library customers
• Manages difficult interactions with customers with tact and diplomacy
• Creates and maintains customer records and accounts
• Proficiently uses a variety of library technology and operating systems
• Accurately handles money transactions
• Provides training and direction to library aides
• Additional duties as assigned
Knowledge, Skills, and Abilities
• Skill in using current library technology and operating systems
• Ability to provide outstanding customer service, both in person and on the telephone
• Ability to interpret and apply library policies and procedures
• Ability to correctly spell, use proper grammar, and make simple mathematical calculations
• Ability to conduct regular cash register accounting functions
• Ability to accurately type 30 wpm using a keyboard
• Ability to use Microsoft products to create word documents and spreadsheets
• Ability to work in a fast-paced public service environment as a member of a team
• Ability to meet assigned project deadlines
Essential Physical Abilities
• Sufficient clarity of speech and hearing, with or without reasonable accommodation, to be able to communicate effectively.
• Sufficient vision, with or without reasonable accommodation, to be able to produce and review a wide variety of reports and related materials in both electronic and hard copy form.
• Sufficient manual dexterity, with or without reasonable accommodation, to be able to access relevant library materials and operate a keyboard.
• Sufficient mobility, with or without reasonable accommodation, to be able to transport materials and equipment.
• Ability to stoop, reach, and push well enough to perform circulation and delivery procedures, and to retrieve materials from the shelves
Education and Experience
• Graduation from high school
• Excellent customer service skills with all ages
• Experience in a public library setting is desired
Application Information:
Candidates for positions in this class must pass a post-employment offer physical examination, drug screen, and background check.
Send resume and letter of application to Deputy Director Jon Hobbs. Applications must be received by 5:00 pm on Friday, July 9, 2025.